Cancellation & Refund Policies
Fitness, Aquatics, Racquetball, Pickleball, Showers at the Wheat Ridge Recreation Center
Reservations may be cancelled online up to 12 hours prior to the start of your reservation/class time for a full refund issued as credit to your household account.
If you are cancelling a reservation within 12 hours, you must call 303-231-1300 and speak with a guest services team member to cancel. For cancellations made at least 2 hours prior to the reservation, a full refund will be issued as credit to your household account. No refunds will be given for cancellations made within 2 hours of the reservation.
Reservations may be transferred to another person up to 2 hours prior to your reservation. No transfer are allowed within 2 hours of your reservation.
No Show Fee Policy
Due to high demand for reservations, and an increased volume of patrons failing to show up for their reservation or cancel ahead of time, a $4 "no show" fee will be charged to individuals who do not show up for their reservation and fail to cancel within the allotted time frame. The fee will be added to your household account and must be paid before future reservations are able to be made.
If you choose to withdraw from a recreation program, a full refund will be issued as a credit on your household account when you cancel at least 72 hours prior to the first class meeting. Cancellations may be made online, in-person, or by calling the Recreation Center at 303-231-1300 or Active Adult Center at 303-205-7500.
If it's within 72 hours of the program start date, cancellations must be made in-person or over the phone. No refunds will be issued for cancellations made within 72 hours of the program start date.
If we have to cancel or combine a class or program due to insufficient registration, or for any other reason, you will be notified prior to the class start date and will receive a full refund, credit or transfer to another class. To minimize cancellations, we encourage you to register for programs at least one week prior to the start date.
To cancel online:
1. Log in to your household account at www.rootedinfun.com/register
(If you do not know your login information, call 303-231-1300 to request it)
2. Click on "My Account" in the top menu bar
3. Click "Cancellations" under "History & Balances"
4. Select the reservation or program you wish to cancel and follow the prompts to process
Trip cancellations must be made with AAC staff by phone or in person. If you choose to withdraw from a trip, call 303-205-7500 by the published CANCEL BY date to receive a credit. Refunds by check or credit card take 3 weeks and are subject to a $5 service charge. If you cancel/no show after the published CANCEL BY date, the trip fee is forfeited. Trip registrations may not be transferred to another person.
Adult Sport Leagues
Please contact our Athletics Coordinator at 303-205-7567
All refunds will be applied as a credit to your household account unless otherwise requested. Household credit must be used within one year of the issue date. Refunds can also be issued via check or credit card upon request; no cash refunds. A $5 service fee is charged for check and credit card refund requests. Please allow up to a week for credit card refunds, and up to three weeks for check refunds.
No refunds will be give for non-attendance, one-day workshops or events, or class material fees.
We want you to be happy with your experience! If, for any reason, you are not satisfied with your experience or the quality of the program, please call us right away at 303-231-1300 or 303-205-7500. Ask to speak with the supervisor of the program and tell us what was wrong so we can make every effort to make it right. If our efforts are unsuccessful, a full refund will be provided, depending on the situation.